Refund Policy - X Mart
At X Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure a hassle-free experience.
To be eligible for a refund, the following conditions must be met:
The request must be made within [Insert Number] days of receiving the product.
The item must be unused, undamaged, and in its original packaging.
Proof of purchase (receipt or order confirmation) must be provided.
Certain products are not eligible for refunds, including:
Perishable goods (e.g., food, flowers, or other consumables).
Personal care items (e.g., cosmetics, hygiene products) for health and safety reasons.
Digital products and gift cards.
To request a refund, contact our support team at zulkafalm@gmail.com with your order details.
Our team will review your request and notify you of the approval or rejection of your refund.
Approved refunds will be processed within [Insert Number] business days, and the amount will be credited to your original payment method.
If you receive a damaged or defective product, please contact us immediately with photos and details of the issue. We will arrange for a replacement or issue a full refund as applicable.
If you haven’t received your refund within the stated processing time, please check with your bank or payment provider. If you still require assistance, contact us at zulkafalm@gmail.com.
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.
For further inquiries, please reach out to us at zulkafalm@gmail.com.
